Returns
Returns & Exchanges
At Farrago, it is important to us that you are completely satisfied with your purchase. However, if you need to return or exchange an item, please carefully review the following guidelines:
Return Policy:
- All items purchased from www.farrago.uk can be returned within 28 days from the date of delivery, provided that you comply with the terms and conditions outlined in our return policy.
- To be eligible for a return, the items must be in new, unused condition, complete with all original Farrago packaging and dust bags. We consider the packaging and dust bags as an integral part of the product.
- Please ensure that shoes are free from any scuffs or scratches on the soles and heel-tips, as such damage will deem the product as "used" and ineligible for return.
- The customer is responsible for all return shipping costs and associated charges. For international returns, please clearly mark the package as "RETURNED GOODS" to avoid any customs fees.
- Farrago cannot accept responsibility for any loss, damage, or duty charges that occur during the return transit, as return shipments are the customer's responsibility.
Exchange Policy:
- Farrago offers free exchanges within 28 days from the date of delivery. If you require a different size, colour, or
product, we will provide you with a prepaid shipping label to return the unwanted items to our warehouse.
- To qualify for an exchange, please ensure that you ship the unwanted items within the 28-day returns period to avoid being charged for both items.
If you wish to exchange an item for one of a different value, please note the following:
- If the new item has a higher value, you will be required to pay the difference.
- If the new item has a lower value, you will be refunded the difference.
Please keep in mind that the exchange will only be processed once any necessary payment is completed.
Returns & Exchanges Process:
- All returns and exchanges must be authorized through our returns & exchanges form, which can be found below. If you have any questions regarding our returns & exchanges policy or require further instructions, please contact us at info@farrago.uk .
Refunds:
- Once we receive your return and verify that it meets our return policy requirements, we will process your refund. Refunds will be credited back to the original card used for the purchase.
- Please allow up to 14 days for all refunds, whether issued due to a return or exchange, to be processed and reflected in your account.
Gift Cards:
- Gift cards are valid for 12 months from the date of purchase and are non-refundable.
- If you wish to return items purchased using a gift card, the refund value will be issued onto another gift card.
Thank you for shopping at Farrago. If you wish to initiate a return or exchange, please fill out the form below. Should you have any further inquiries or require additional assistance, please don't hesitate to contact us at info@farrago.uk .
At Farrago, it is important to us that you are completely satisfied with your purchase. However, if you need to return or exchange an item, please carefully review the following guidelines:
Return Policy:
- All items purchased from www.farrago.uk can be returned within 28 days from the date of delivery, provided that you comply with the terms and conditions outlined in our return policy.
- To be eligible for a return, the items must be in new, unused condition, complete with all original Farrago packaging and dust bags. We consider the packaging and dust bags as an integral part of the product.
- Please ensure that shoes are free from any scuffs or scratches on the soles and heel-tips, as such damage will deem the product as "used" and ineligible for return.
- The customer is responsible for all return shipping costs and associated charges. For international returns, please clearly mark the package as "RETURNED GOODS" to avoid any customs fees.
- Farrago cannot accept responsibility for any loss, damage, or duty charges that occur during the return transit, as return shipments are the customer's responsibility.
Exchange Policy:
- Farrago offers free exchanges within 28 days from the date of delivery. If you require a different size, colour, or
product, we will provide you with a prepaid shipping label to return the unwanted items to our warehouse.
- To qualify for an exchange, please ensure that you ship the unwanted items within the 28-day returns period to avoid being charged for both items.
If you wish to exchange an item for one of a different value, please note the following:
- If the new item has a higher value, you will be required to pay the difference.
- If the new item has a lower value, you will be refunded the difference.
Please keep in mind that the exchange will only be processed once any necessary payment is completed.
Returns & Exchanges Process:
- All returns and exchanges must be authorized through our returns & exchanges form, which can be found below. If you have any questions regarding our returns & exchanges policy or require further instructions, please contact us at info@farrago.uk .
Refunds:
- Once we receive your return and verify that it meets our return policy requirements, we will process your refund. Refunds will be credited back to the original card used for the purchase.
- Please allow up to 14 days for all refunds, whether issued due to a return or exchange, to be processed and reflected in your account.
Gift Cards:
- Gift cards are valid for 12 months from the date of purchase and are non-refundable.
- If you wish to return items purchased using a gift card, the refund value will be issued onto another gift card.
Thank you for shopping at Farrago. If you wish to initiate a return or exchange, please fill out the form below. Should you have any further inquiries or require additional assistance, please don't hesitate to contact us at info@farrago.uk .